Step 1) Make sure Member is clicked and highlighted in blue.  If the box is not checked or if it is greyed out (like retail customer box is seen above) then just click on the member box to make it selected. 

Step 2) Select your country and language.

Step 3) Make sure my 7 digit member number is in this box.  To make sure what my 7 digit number is, head back to my profile picture and check under Member Number.  Then hit continue if everything is correct :)